SOFTWARE TROUBLESHOOTING

 

Problem: Disc Not Spinning

Reason: Lid open, meter not powered on, low battery, disk or disk cover pressed down too tightly on hub

Solution: Close lid, power on meter, charge the battery or plug meter into a stable power source, remove the disk/disk cover and place back in the meter more gently

 

Problem: Unexpected Results

Reason: Did not use disk cover

Solution: Place the disk cover on the disk and close the lid

 

Problem: Unexpected Low Chlorine Results

Reason: High chlorine concentrations will bleach chlorine, and other reagents

Solution: Check sample with chlorine test strips (Code 2987)

 

Problem: Trouble Connecting to Bluetooth Device

Reason: Bluetooth not enable

Solution: Enable Bluetooth

 

Problem: Trouble Connecting to Bluetooth Device

Reason: Too many Bluetooth devices near the meter

Solution: Have only one device near the meter

 

Problem: “Sanitizer” Appears on Test Screen Instead of “Source”

Reason: Wrong Market Type was chosen

Solution: Go to Settings. Change Market Type to Drinking Water

 

 

TROUBLESHOOTING WITH THE METER CHECK DISK

• Do not attempt to separate the components of the Meter Check Disk (Code 1705). The Meter Check Disk consists of a disk with a permanently attached cover.
• Do not fill the Meter Check Disk with water. Water is not used during the meter check procedure.

 

Range Check Procedure

The Meter Check Disk is used to verify the performance of a meter. It is not used to recalibrate the meter. Meters are calibrated at the time of manufacture. The meter is performing satisfactorily if readings using the Meter Check Disk are within the ranges provided on the Meter Check Disk pouch.

Range specifications are specific to the disk identified by the serial number on the pouch. The range specifications will vary from disk to disk. The exact readings from a specific disk may vary from meter to meter.

 

1. Follow the Cleaning procedure BELOW to clean the light chamber and optic lenses.
2. Tap the Disk Icon to select Disk Series.
3. Tap MCD to select Meter Check Disk.
4. Tap the Water Drop Icon to return to the test screen.
5. Remove the Meter Check Disk from the foil pouch. DO NOT remove the black cover from the disk.
6. Insert the Meter Check Disk. Close the lid.
7. Tap the Start Test Icon to start test.
8. Results will be displayed.
9. Compare the results on the display to the values on the chart shown on the pouch.
10. Replace the Meter Check Disk in the foil pouch for storage.

 

If the results are not within the range shown on the pouch, contact tech service.

 

Alignment Procedure

The Meter Check Disk is inserted in the meter and Calibration is chosen from the Settings Menu to perform an angle calibration which checks the alignment of the hub and disk. The results are analyzed and reported as Pass or Fail. If the measurements pass, the settings will be saved. If the analysis fails, contact tech support.

 

1. Follow the Cleaning procedure BELOW to clean the light chamber and optic lenses.
2. Tap the Gear Icon to go to Settings.
3. Tap Calibration.
4. Remove the Meter Check Disk from the foil pouch. DO NOT remove the black cover from the disk.
5. Insert the Meter Check Disk. Close the lid.
6. Tap Start to begin the meter check procedure.
7. If the meter is performing satisfactorily, “Angle Calibration Successful” will be displayed and the settings will be saved.
   If the meter is not performing satisfactorily, “Angle Calibration Unsuccessful. Contact Tech Support.” will be displayed.
8. Tap the Water Drop Icon to return to the Testing Menu and resume testing.

 

HELPFUL HINTS

• Do not touch top or bottom of disk. Handle disk by the edge.
• Do not fill disk while in the meter. Fill disk on clean, dry surface.
• Fill the disk on a dark surface to more easily see the sample water.
• The disk should not contain any large air bubbles. Air bubbles will result in erroneous results.
• Always use the disk cover.
• Only the Universal Disk Cover (Code 1719) can be used with the WaterLink® Spin Touch® DW.
• Empty syringe of old sample before filling with next sample.
• Remove filled disk from meter after testing. Do not travel with filled disks in meter. They may leak.

 

MAINTENANCE

Cleaning

The optical system of the WaterLink® Spin Touch® DW must be kept clean and dry for optimal performance. Dry the disk with a lint-free wipe before placing it into the chamber to avoid introducing moisture. For best results, store the instrument in an area that is dry and free from aggressive chemical vapors. Clean the exterior housing with a damp, lint-free cloth. Do not allow water to enter the light chamber or any other parts of the meter. To clean the light chamber and optic lenses, point a can of compressed air into the light chamber and the lid and blow the pressurized air into the light chamber and lid. Focus the pressurized air around the LEDs which are the small round lenses positioned at 2:00, 4:00, 6:00, 8:00, 10:00 and 12:00 in the lid. The photodiodes are located on the bottom of the chamber around the hub. This area must be kept clean and dry. Use a cotton swab dampened with Windex® window cleaner to gently swab the LED and photodiode lenses. Do not use alcohol; it will leave a thin residue over the optics when dry.

Remove smudges due to routine use from the touchscreen with the Cloth Wipe (Code 3580-WIPE). Use a cloth dampened with alcohol for more thorough cleaning when necessary. Do not use Windex® window cleaner, or similar cleaners, on the touchscreen.

 

Repairs

Should it be necessary to return the meter for repair or servicing, pack the meter carefully in a suitable container with adequate packing material. A return authorization number must be obtained from LaMotte Company by calling 800- 344-3100, ext. 2 (US only) or 410-778-3100, ext. 2, faxing 410-778-6394, or emailing tech@lamotte.com. Often a problem can be resolved over the phone or by email. If a return of the meter is necessary, attach a letter with the return authorization number, meter serial number, a brief description of problem and contact information including phone and FAX numbers to the shipping carton. This information will enable the service department to make the required repairs more efficiently.

 

Meter Disposal

Waste Electrical and Electronic Equipment (WEEE)

Natural resources were used in the production of this equipment. This equipment may contain materials that are hazardous to health and the environment. To avoid harm to the environment and natural resources, the use of appropriate take-back systems is recommended. The crossed out wheeled symbol on the meter encourages the use of these systems when disposing of this equipment.

Take-back systems will allow the materials to be reused or recycled in a way that will not harm the environment. For more information on approved collection, reuse, and recycling systems contact local or regional waste administration or recycling services. Do not incinerate the equipment.

 

Disk Disposal

The disks cannot be reused. Over time, the water in reacted disks will evaporate. Disks can be recycled. Warning: Recyclers should check with the local authorities. Some states may require that no chemical residue remains on the plastic or may not be able to accept plastic waste with stainless steel mixing beads. Used disks may be returned, at the customer’s expense, to LaMotte for recycling.

 

Disk Recycling Program

LaMotte  Company is committed to protecting our environment and preserving our natural resources. As part of our commitment, customers can return used Spin disks to LaMotte  Company for recycling. The collected disks will be sent to a certified recycling center where they will recover and reuse both the metal and plastic components. While the recycling is free, customers are responsible for the cost to send the disks to LaMotte Company.

 

How to Participate

1. Used disks should be double bagged and placed in a sturdy carton for shipping. Double bagging will help prevent leakage during shipping.
2. Properly boxed disks should be sent via Fed-Ex, Priority Mail, UPS or USPS to:
   LaMotte Company
   Attn: Disk Recycling
   802 Washington Avenue
   Chestertown, MD 21620
3. There is no limitation of the number of disks sent for recycling.

For question, please contact LaMotte Technical Service: Phone: 1-800-344-3100 x 2; E-mail: tech@lamotte.com

 

GENERAL INFORMATION

Packaging and Returns

Experienced packaging personnel at LaMotte Company assure adequate protection against normal hazards encountered in transportation of shipments. After the product leaves the manufacturer, all responsibility for its safe delivery is assured by the transportation company. Damage claims must be filed immediately with the transportation company to receive compensation for damaged goods. Should it be necessary to return the instrument for repair or servicing, pack the instrument carefully in a suitable container with adequate packing material. A return authorization number must be obtained from the Software Support Team at LaMotte Company by calling 1-800-344-3100 or 1-410-778-3100, ext. 3 or emailing softwaresupport@lamotte.com. Attach a letter with the authorization number to the shipping carton which describes the kind of trouble experienced. This valuable information will enable the service department to make the required repairs more efficiently.

 

General Precautions

Read the instruction manual before attempting to set up or use the instrument. Failure to do so could result in personal injury or damage to the meter. The WaterLink® Spin Touch® DW should not be stored or used in a damp or excessively corrosive environment. Care should be taken to prevent water or reagents from entering the photometer chamber. Wet disks should never be put into the photometer chamber.

 

Safety Precautions

Read the safety precautions on the labels of all reagent containers and packaging prior to use. Safety Data Sheets (SDS) can be found at www.lamotte.com. Additional emergency information for all LaMotte reagents is available 24 hours a day from the National Poison Control Center at 1-800-222-1222 or by contacting the 24 hour emergency line for ChemTel at 1-800-255-3924 (USA, Canada, Puerto Rico). For locations outside of the North American continent call 813-248-0585 collect.

Ensure that the protection provided by this equipment is not impaired. Do not install or use this equipment in a manner that is not indicated in this manual.

 

Limits of Liability

Under no circumstances shall LaMotte Company be liable for loss of life, property, profits, or other damages incurred through the use or misuse of its products.

 

WARRANTY

LaMotte Company warrants this instrument to be free of defects in parts and workmanship for 2 years from the date of shipment. If it should become necessary to return the instrument for service during or beyond the warranty period, contact our Software Support Team at 1-800-344-3100 or 1-410-778-3100, ext. 3 or softwaresupport@lamotte.com for a return authorization number or visit www.lamotte.com for troubleshooting help. The sender is responsible for shipping charges, freight, insurance and proper packaging to prevent damage in transit. This warranty does not apply to defects resulting from action of the user such as misuse, improper wiring, operation outside of specification, improper maintenance or repair, or unauthorized modification. LaMotte Company specifically disclaims any implied warranties or merchantability or fitness for a specific purpose and will not be liable for any direct, indirect, incidental or consequential damages. LaMotte Company’s total liability is limited to repair or replacement of the product. The warranty set forth above is inclusive and no other warranty, whether written or oral, is expressed or implied.

 

To register your meter with the LaMotte Service Department, go to www.lamotte.com and choose SUPPORT on the top navigation bar.

 

The WaterLink® Spin Touch® is compatible with iPhone 6 Plus, iPhone 6, iPhone 5s, iPhone 5c, iPhone 5, iPad Air 2, iPad Air, iPad mini 3, iPad mini 2, iPad mini, and iPad (4th generation).

Compatible with Android devices.

WaterLink® and DataMate® are registered trademarks of LaMotte Company.

Disk Patent No. 8,734,734; FCl Patent No. 8,987,000; TCl Patent No. 8,993,337; FCl EU Patent No. EP2784503 A1